Essentially Ms. Pooley is a fine person who handles real estate in a trustworthy and pleasant manner. She kept my house rented, was patient while I dithered, and followed my wish not to get involved with the sales process. I have bought and sold numerous houses from moving around a lot and, from my experience, she is tops in every regard. Many realtors seem to chatter and flatter and I don't think that would occur to Tracie to do. She keeps her eye on the ball and gives the impression the sale and transaction are all easy to accomplish but I know she works hard!